It's a big crowd at Giant due to the CNY's promotion. People buy in large amount so you can imagine the queue. We went to queue at the last 2 rows, express counters which are especially for customers who purchase less than 10 goods.
I saw at the counter beside me, express counter as well... There is a middle age lady pushing a trolley with full of goods, queueing in the line as well. 1st things comes to my head is "poor woman, maybe she don't know how to read the sign board, or she seldom goes to shopping complex so she don't know this commen sense stuff", poor thing, how come nodody tells her?
But then, I start to think from another side... This woman is "clever".
- Her appearance. She is middle age. She dressed like typical aunty so nobody will bother to argue with her during CNY season where everybody should be in good mood and people will tend to close one aye to her "selfish" action as they will think that she "really" don't know that line she standing in is an express counter. Worst come to worst, she just need to act blur when she being asked to shift to other counter.
- Her timing is right; due to peak season, many cashier will on leave and I observe that majority of the cashier is temporary staff with casual wear. So who the hell will care about professionalism, insist the customer to out of the line and re queue at normal counter. High possibility for the cashier to just let her pass, they don't want to get themselves into trouble. They will avoid any possibility to get into arguement with customer(especially aunties). The aunty seems to understand about this point.
- The last thing I can conclude from that thing is she has the "thick face". Not many people has courage to do such things. When others who buy as many stuff as she did queue damn long line, standing like hell, waiting like hell... and others who sacrifice the goods and only buy few goods so they can pay in express counter and get things more efficient... and they still need to wait for this lady... Is that fair?
The world is not fair... never been fair. It's only the matter of "you dare to do or not"? If you don't do, others will do. You can't expect there will be a STRAIGHT people who go and give her discipline or moral lesson... Especially in city, prople tend not to care about other people's business. This makes some people feel free to do whatever they want, since eveybody seems too lazy to mind what she is doing. Mah de, this aunty so PRO.
Another thing is I never tried Giant OLD TOWN before. My sister told me that her housemate post on facebook status that the service over there is terrible and the food is not nice. Then I gave her a lesson, "Don't blindly believe before you tried it and knew it yourself". Then she said "up to you." But, certain judgement does "stick" on my heart even before I enter. The moment we walked in, few waitress greet us at a time"welcome...", well, it's a good start. The drinks ok, food, ok, same as 0ther branches, It doesn't take too long time to get order. Maybe due to my sister's house mate's personal experience. Maybe it is the matter of a particular waiter. From this case, I do learnt 2 things
- FACEBOOK is a very effective, as well as dangerous weapon while not everybody know the idea of "don't blindly follow or believe what people said before you experience it by yourself"
- Waiter is a very important tools for a company, outlet, organization since they are the one who represent the company to deal directly with customer... the guests, the VIP of company. It is difficult to supervise them 24 hours and make sure that there will be zero error... This is the risk...
We can learn things not only from text book... not necessary must be teach by someone. Many things happen around us everyday. You can't learn if you don't even bother to observe them. Learn from life and experience is the best material for me to grow... and to improve.
*INTI bank in around RM400 to my account already. The wages when I worked at Accomodation Office. It not much... but I am happy ^_^, I earned it myself what.
